Company details
- Legal name360 DEGREES INTERACTIVE PTY LTD
- ACN697 527 834
- ABN27 697 527 834
- StateNew South Wales, Australia
- Emailhello@threesixtyinteractive.cc
Contact
One address. No contact form.
It all lands at hello@threesixtyinteractive.cc. Leaving the web form out was a decision rather than an oversight: the ones that work quietly harvest an IP address and a browser fingerprint nobody offered them, and the ones that do not work simply swallow your message. Mail leaves you holding a copy either way.
General and press
Anything about the studio, a title, or an interview. We aim to reply within five business days.
Email usPrivacy requests
Access, correction, deletion, or a complaint about how we handled personal information. Put "Privacy" in the subject line. Answered within 30 days.
Email usBugs and crashes
Device model, operating system version, the title, and what you were doing when it broke. Screenshots help more than descriptions.
Email usLegal notices
Copyright claims, trade mark matters, and formal notices. Put "Legal" in the subject line so it is not triaged as support.
Email usWhat happens next
Timings we hold ourselves to.
Ordinary email
Five business days for a substantive reply. If a question needs longer we will say so within those five days rather than going quiet.
Privacy requests under the Privacy Act
Thirty days, which is the period Australian Privacy Principles 12 and 13 set for access and correction. If we need to verify who you are first, that happens inside the thirty days, not on top of it. If we refuse a request, we will give you written reasons and tell you how to complain.
Complaints we cannot resolve
If you are not satisfied with how we handled a privacy complaint, you can take it to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992. You do not need our permission and there is no charge.
What we do with the email itself
Correspondence is kept for as long as needed to deal with the matter, then for a further period where a statutory record-keeping obligation applies. We do not add correspondents to a marketing list. See the privacy policy for the detail.
Identity
Who you are writing to.
Why there is no phone number
Keeping a line staffed right through business hours is beyond a studio our size, and the alternatives are missed calls or an outsourced voice pretending to be us. Mail gets read by somebody who works here, and it leaves each side holding the same transcript afterwards.
Where something genuinely wants a conversation, mention that in your first message and a call gets arranged.